Our policy is to respond to all enquiries promptly and courteously. We treat all complaints seriously and aim to reply to them within 20 working days. If we cannot do that, we will keep you informed of the progress we are making with your complaint. If we decide your complaint is justified we will apologise and explain how we intend to put the situation right.
If you have a complaint about a member of the Commission’s staff or about our administrative procedures you should write to the Chief Executive giving details of the complaint and your name and address, either by email to email@example.com or to the address above.
Send us your comments
We welcome your views on any aspect of our programme of law reform and invite you to suggest areas of Scots law we should be investigating in order to make recommendations for improvement.
Consultation is a vital element of our work and we would be very grateful to receive your response to any of our proposals. We take all comments into account when making our final recommendations to Ministers.
You can also send us comments about our website.
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Please note it is not part of our role to investigate complaints about solicitors or government departments or to give legal advice to individuals. You should contact the Law Society of Scotland or a solicitor for help with these areas. Alternatively, a Citizens Advice Bureau may be able to offer initial guidance.